Rudolf Wolff Ltd Privacy Policy

BACKGROUND:

In most cases you can visit the Rudolf Wolff website without revealing any information about yourself. Where we ask for specific information, we will always respect the personal information you send us.

Rudolf Wolff Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.rudolfwolff.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

If you have any requests concerning your personal information or any queries with regard to these practices please contact our Privacy Officer by e-mail at enqiinfo@rudolfwolff.com.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

WHAT DOES THIS POLICY COVER

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

YOUR RIGHTS

1.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
1.1.1 The right to be informed about Our collection and use of personal data;
1.1.2 The right of access to the personal data We hold about you;
1.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete;
1.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, but if you would like Us to delete it sooner, please contact Us using the details in section 13);
1.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
1.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
1.1.7 The right to object to Us using your personal data for particular purposes; and
1.1.8 Rights with respect to automated decision making and profiling.
1.2 If you have any cause for complaint about Our use of your personal data, please contact Us at info@rudolfwolff.com and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
1.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

INFORMATION COLLECTED

The elements of your Data that we collect may include:

• Name
• Date of birth
• Home address and phone number
• Mobile telephone number
• E-mail address
• Financial information

USE AND DISCLOSURE OF PERSONAL INFORMATION

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times.

We use your Data for purposes which may include:

• providing our users with a personalised service
• personalising and tailoring Our services for you
• replying to emails from you
• providing you with information about products and services we offer (if you agree to receive such information)

We reserve the right to fully co-operate with any law enforcement authorities or court order requiring or requesting us to disclose the identity or other usage details of any user of our sites.

It will not record financial information such as credit or debit card details. The data we collect in this way helps us to identify usability issues, to improve the assistance and technical support we can provide to users and is also used for aggregated and statistical reporting purposes.

USE OF COOKIES AND OTHER TRACKING DEVICES

Rudolf Wolff Ltd does not use Cookies or tracking devices in any way to enhance our services or knowledge.

SECURITY POLICY

Rudolf Wolff Ltd have appropriate measures in place to ensure that our users’ Data is protected against unauthorised access or use, alteration, unlawful or accidental destruction and accidental loss. User Data may be transferred outside Rudolf Wolff Ltd to data processors and Controllers such as fulfilment houses but they will act only on our instructions to provide the services required.

USER ACCESS AND CONTROL OF DATA

If you wish to amend any of the Data which we hold about you, or update your marketing preferences, please contact info@rudolfwolff.com or visit the “Contact Us” section of our website.

If you are a user of Rudolf Wolff Ltd products and you wish to amend any of the Data that we hold about you, or update your marketing preferences, you can call or email us on the numbers below.

Please note that calls made to these numbers may be recorded for training and quality control purposes.

info@rudolfwolff.com
Tel:

In accordance with the Data Protection Act 1998, you may request a copy of the personal information we hold about you by contacting the Privacy Officer by e-mail at info@rudolfwolff.com or writing to:

10 Fetter Lane, London, EC4A 1BR United Kingdom

We may charge the statutory allowable fee for provision of this information.

CHANGES TO THIS POLICY

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.